It's the black one. Occasionally whenI can access the 5Ghz signal, I'll get 50mbps but that is once a day - the rest of the time I can only get 7mbps at best - usually it hovers around 3.
By reading the yes crowd comments, it appears that these modems have known issues so why do you persist with them? I know my gear is not a problem as the old modem worked well on ALL devices throughout the house.
Hmm, it does sound like we'll need to take a look at what's going on with your modem. Have you since raised this with our Faults team, happy to chase up any ref #'s you may have.
You can also check out our channel change guide for WiFi HERE.
I finally received a call back on Saturday where I was told that the connection issues looked fine with the modem and that if it was WiFi, Optus could not do much as there are too many variables. Even though the previous Optus modem worked well and gave a great signal, this Sagemcom (or Sagemcrap as many are calling them) is obviously not up to scratch.
I even looked at Wifi Analyser to ensure there was no conflict - it actually showed the Optus Wifi cut in and out (on a channel no one was using) whilst others remained rock solid.
I'm now waiting for a second modem to see if the modem is the issue but based on as yes crowd trawl, it looks like the model is the issue. I'm philosophically not happy at buying another piece of kit to augmnent what should be fit for service out of the box. Under Australian Consumer Law, the Optus modem is not fit for service as it is not doing what it is designed to do.
So, after being told by a case manager that Optus cqnnot guarantee wifi service and they can only offer technical advice on ethernet / cabled connections, I was blown away.
The problem us, the previous Optus cable modem (Netgear CG3000 V2) would give me a solid 30mbps download whereas the new Sagemcom can only give me 2mbps at best. The modem is obviously at fault.
I have now had to spend additional money to get a netgear router which surprise surprise, gives me 45mbps and is located on top of the sagemcom modem (so the house and the environment are not really an issue are they optus).
Thing is - the modems are not fit for wifi service and should not be advertised as such or with a huge disclaimer that they offer inferior signal qualty when compared to previous and more reputable modems.
My case manager tried to call me on on saturday (why do they call when I'm driving with no handsfree) and has not called back since. Here's a heads up Optus - I want a reduction in my plan to offset the cost I had to bear to provide a service that you should be doing. And if you think I'm lying, check the stats in the yesopt.us/speedtest site and you'll see the speed increase from around midday today (and this is with the 2.4Ghz connection).
I'll keep arguing this with the TIO and Fair Trading,
Hi @bobby_slogger, thank you for the update, albeit a frustrating one for you 😞
I've checked your fault report and I can confirm that our Case Management team are keeping an eye on this and have a call back scheduled to follow up with you - please let us know if you need further assistance from our end here.
Date:July 2019, i got new NBN connect. I found out my device such playstation or tv etc.. can not find wifi network from the router Sagemcom. I read few comments and found out that the Sagemcom router have two bandwidth 2.4Ghz (on or off) and other one is 5Ghz (on or off). So make sure login to the router account 192.168.0.1 enter username and password (found it at the back of router). And then go router wireless setting, you should see wo or w1 etc . Click one of them to enable or disable and then you should see 2.4ghz or 5ghz bandwidth. I recommend turn both bandwidth (on) so most old and latest devices (iphone, tv, multimedia etc) can be use on these network.