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2019-02-18 10:10 PM
Yesterday my LAN connection dropped out, but WIFI is working fine (I can connect to the net via WIFI, but not LAN).
I have several devices that connect to the net via LAN, none of them are able to connect now.
I've tried rebooting the modem and running a diagnostics check via Modem settings - everything looks OK according to the diagnostics, but still no LAN connection. If it were just the one device then I'd assume it was the cable, but it's 3 devices that plug in via LAN, so I doubt all three cables or devices failed at the same time.
BTW, how do I can contact Optus support directly for some help with this?
2019-02-18 11:33 AM
Just try LIVECHAT here online (also via the optus phone app).
Ensure you try a DHCP based LAN connection (auto) as well as try hard code one of your device network settings to see if its maybe just a settings issue.
Are you finding the internet not available? Or can you for example not print from a PC to a printer on your local network?
Any little lights flashing on the plug points (at either end of the cable?)
Double check your DNS (Primary and Secondary) - set the primarry to 18.104.22.168 (which is google)
But otherwise it seems like something might be busted. Bit of a weird break though (would definitely rule out some wayward network setting first)
Optus should send a replacement out free on request.
2019-02-18 12:14 PM
Great reply, thanks Peter.
I’ll give these suggestions a go and let you know if it solves the issue.