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AlbertYu
Occasional Contributor
Occasional Contributor

Sagecom F@ast modem upgrade by Optus for NBN

Dear Optus/Optus community,

Isn't it about time to upgrade the very simple and basic Sagecom F@ast modem/router that came with my Optus NBN50?  This modem/router is about 5 years old, and it is REALLY backward.

I must be upgraded soon please.

Also, I simply want a modem (NOT modem+router combo).  I bought I WiFi 6.0 router myself, and would like to connect a new upgraded modem to this router.

Regards,

Albert Yu

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petergdownload
Honoured Contributor
Honoured Contributor

Re: Sagecom F@ast modem upgrade by Optus for NBN

They've had one for a little while now. Optus will send one out for free on request. Its worth $250 (and you owe that) but for every month you stay with Optus that amount decreases by about $6)

All RSP provided equipment are modem routers. No one is forcing you to use the Router functionality though. Just plug your new modem in (via the WAN port) and configure it up. 

What NBN technology do you have? FTTN? Do you have a little NBN NTD box?

AlbertYu
Occasional Contributor
Occasional Contributor

Re: Sagecom F@ast modem upgrade by Optus for NBN

Hello Peter,

My NBN is either a Fibre to basement or Fibre to premises.

I hope this helps.

Your information was excellent - thank you.

- Albert

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petergdownload
Honoured Contributor
Honoured Contributor

Re: Sagecom F@ast modem upgrade by Optus for NBN

Glad to help. How do plug your current Optus modem into the NBN? Is it via a small NBN box? Or just into a phone jack?
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AlbertYu
Occasional Contributor
Occasional Contributor

Re: Sagecom F@ast modem upgrade by Optus for NBN

Hi Peter,

It is using the fixed land line (DSL).

Not an NBN Box.

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petergdownload
Honoured Contributor
Honoured Contributor

Re: Sagecom F@ast modem upgrade by Optus for NBN

Sounds Fine. The new modem should just plug straight in.
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Mick335
New Contributor
New Contributor

Re: Sagecom F@ast modem upgrade by Optus for NBN

How do you contact Optus? It seems impossible if you don't have a mobile with optus.

I want a modem upgrade as my nbn50 one has useless wifi

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petergdownload
Honoured Contributor
Honoured Contributor

Re: Sagecom F@ast modem upgrade by Optus for NBN

You'll need to be very patient. Just hang on the phone and someone should answer in 2-4 hours. Also try Facebook or Twitter if you do that sort of thing.
Do you have the new 4G backup Optus NBN modem?
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Mick335
New Contributor
New Contributor

Re: Sagecom F@ast modem upgrade by Optus for NBN

Hi Pete,

No I don't and don't know what that does. How do I get it? Everything is on the Optus app which is only for Optus mobile users. Not me.

Mick

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petergdownload
Honoured Contributor
Honoured Contributor

Re: Sagecom F@ast modem upgrade by Optus for NBN

It's this one: https://yescrowd.optus.com.au/t5/Broadband-Telephony/The-Optus-Ultra-WiFi-modem-with-4G-back-up-is-h...

Cost is $270 but provided free. What you owe reduces over three years until it's yours for free. Pay out the residual if you leave earlier.

Methods of contact suggested above
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