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New Contributor
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SLOW NBN network

Hi, 

This is my 2nd month using NBN optus. My first month towards NBN optus was satisfying, stable and interent speed that I was guaranteed. However, starting from my 2nd month, internet speed was lying around 4~7mb/s. I am paying for 1.5MB/s which i should be looking around 12~14mb/s. The download speed is horrible and so is the stability. I changed from vodafone to Optus due to their reputation, but this disspaoints me. Anyone else having similar problem ?

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Contributor
Contributor

Re: SLOW NBN network

Hi @Echo98, Before someone can answer please advise the following:

  • What NBN technology is your service?
  • What speed is your service?
  • Are you connected via WiFi or Ethernet?
  • How many other devices are also connected?
    • You can go into your modem/router (192.168.0.1) and click on My Network to see all devices that are connected.
  • Has anything changed on your side between month 1 and month 2?
  • You mentioned that you bought a 1.5MB/s service - how did you do this?
    • Optus don't usually guarantee a speed, so interested in what product/service you bought.

 

That said, your problems could be CVC congestion but we need to knock out anything within your control so you can be sure where the problem(s) lay.

 

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New Contributor
New Contributor

Re: SLOW NBN network

  • What NBN technology is your service?

What do you mean as NBN technology ? I chose the $60 NBN on a brand new building that was built 3 months ago.

  • What speed is your service?

Majority of the time, the service is around 7Mb/s.

  • Are you connected via WiFi or Ethernet?

Ethernet

  • How many other devices are also connected?

3 device connected

  • Has anything changed on your side between month 1 and month 2?

Interestingly, yes. First month had stable internet of 10Mb/s. Second month dropped to 0.1Mb/s to 7Mb/s. Horrible and unstable internet.

  • You mentioned that you bought a 1.5MB/s service - how did you do this?

This was my bad, 12Mb/s download speed to be exact.

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RetiredModerator
RetiredModerator

Re: SLOW NBN network

Hey @Echo98, I know with the $60 Plan your speed would be set at 12/1Mbps, have you since spoken with our Faults team about what's going on there? 

If not, please PM me with your username/account number and I'd be happy to run a few tests on my end for you. 


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