Searching...
Reply

Router Security

kristylh

We just transferred our Fixed Wireless NBN ISP from Telstra to Optus.  I connected the new Router last night and there seems to be some problem with the Router security settings.  We cannot connect any of our Apple Devices as they seem to think the Router requires an Enterprise login (it is only set to WPA/WPA2) and we cannot log in to online banking via wifi on our android devices.  Any idea on a solution?  

Re: Router Security

Dan_C

Hey @kristylh, cheers for coming through Smiley Happy Can I just confirm that you're using an Optus supplied modem? Or were you still using the old Telstra modem? Are you able to connect to Wi-Fi on a desktop/laptop? I'm just confused by "enterprise log in" comment - I'm not quite sure what that's referring too. I'm also note quite sure of the correlation between your Wi-Fi network password and your ability to log into online banking. Any further info would be great here. 


__________________________________________________________________________


We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

***Please note I am not currently with the Yes Crowd team.***

This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy

Re: Router Security

kristylh

We changed the modem over to the Optus Modem.  The Apple devices (3 Ipads and 2 Ipods) are all asking for a "Username" and "Password" when we try and connect to the Optus Wi-Fi.  All our Android devices (HTC, Samsung, Huawei and Chromecast) are all connecting to the Optus Wi-Fi with no problem (as per normal WPA encryption for home network they just ask for a password).  The Apple devices will connect to the Chromecast no problem.    The desk top and telephone lines are working fine.  When I try and login to online banking (using my online banking username and password) on an Android device connected to Wi-Fi it comes up with "an unexpected error occureed, try again later" message, but if I disconnect from Wi-fi and login while connected to mobile broadband then there is no problem.  I have rung the Optus help desk who tell me it is an Apple problem, I have rung the Apple help desk who say it is an Optus problem.  I believe, given that everything was working on the Telstra modem perfectly 10 minutes before the Optus modem came online, that it is an Optus problem.  

Re: Router Security

kristylh

Also, we have tried using the SSID and the Optus Account Username and "admin" and the Apple username as the username on the IOS devices and none work.

Re: Router Security

[ Edited ]
nbn

Hi @kristylh,

 

I wanted to double-check RE: the SSID / Password situation - did you get a fridge magnet (or a business card) that has your default login details (i.e., what the Wi-Fi name and password is)? If so, that is the information required to access the Modem's Wi-Fi.

 

At no point are you required to use your Optusnet username and password to log on to your Wi-Fi (there is no point in using the 802.1x protocol; the Wi-Fi is not federated - akin to Telstra Air - and, therefore, only requires WPA2 PSK / AES encrpytion).

 

By the way, am I right to assume that the Modem has been left at its default settings?

 

-Terry.


Did this post help? Feel free to give a +Kudos!
Did this post solve your query? Feel free to mark this as the
Accepted Solution!

Re: Router Security

kristylh

Sorry I thought I made it clear that we used the SSID and password combination which came on our fridge magnet as one of the many, many combinations to try and login.  Yes the modem is at it's default settings.  As far as I am aware, WPA protected networks should never ask for a username to log in.  Only Enterprise protected networks.  That is why I believe there is a problem with the router. 

Highlighted

Re: Router Security

Hollie

Hey @kristylh - this does sound a bit strange, to log in you should just need to confirm your SSID username and password, when you get the pop up have you tried entering your Administration username and password for the MacBook/iMac? I find sometimes I need to do this on mine?

 

More than happy to look into this further for you too if you can PM me through your full name, DOB and the Optus Account number or Internet username. 

___________________________
Have you seen something helpful? Don't forget to give it a kudos. Asked a question and got an answer? Make sure you mark it as an accepted solution!

Please ensure you abide by the community guidelines. All moderation actions are final.

Post a Reply
Top Contributors
104 Kudos
52 Kudos
30 Kudos
23 Kudos
18 Kudos