cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
Online Community Manager
Online Community Manager

Re: Repeated Lies from Support about NBN Connection

Thanks for keeping me updated.

I 100% acknowledge what a mess this looks to have been and you just want your service connected. I would request to leave it with me to follow up for now rather than contacting Optus (despite receiving letters to do so) which has resulted in several incident numbers, fault ticket numbers, order numbers, etc. so all different teams of Optus people are involved with it which looks to be causing mixed information and issues.

Definitely not your fault but it's best I try to narrow it down to the right person/team to resolve as soon as possible.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Occasional Contributor Xonzen
Occasional Contributor

Re: Repeated Lies from Support about NBN Connection

"Definitely not your fault but it's best I try to narrow it down to the right person/team to resolve as soon as possible."

 

Is this the same team that "called me numerous times but the phone rang out" but didn't call once? Goodluck with this...

0 Kudos
Reply