Wrong actually. The incredibly bad service Optus delivered has meant not only will I never be a customer again, but I will also actively promote my wonderful experience with Aussie Broadband to anyone facing the same needless issues with their NBN connection.
Thanks for that.
Ahh, an Incident Number. That means something is stuck in the back end system but having it open for 11 days now and counting is not great.
I have escalated it to our IT team and will keep you posted on any updates I receive.
My first NBN order was stuck back in June. Had to be canceled. Got a nother modem, new account. This order has been stuck with the back end team. I was told to contact sales team to cancel my current order. then start the prosses all over again.
Just today we recived another Mobile Modem in the mail. ? We have two now might as well use them.
I have checked out Aussie Boardband and telstra which are looking better at the moment.
I have checked the status of the incident number and it now says resolved however I don't have visibility of the details.
Can you please confirm if it is in fact resolved/activated? If not I'll be following up.
I am at work. My wife reported that there is no internet. Lights are geen on the modems. The last person I spoke to to said there was a number of Back end team woking on the issue. He aksed me to wiat untill monday 5th of August.
Just received a letter in the mail from Optus. It say's that since I have not plugged NBN in out our address. Plus repeded attempts to concate me. They have cancled my NBN. The letter date is 24th July..
The costomer service number 1800083 810 only get me to sale /
Not good, I'm very sorry about this. I am following this up with them again..
hi Ray just chated with Romeo. (tech) Tried to do trube shoot the prosses, from his end. He thinks it is an NBN line issue and has orderd a NBN tech to come out. Not hold my breath..
Still strange about the cancelation letter. But the tech can see that I have an active line?