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New Contributor
New Contributor

Relocation

Moved house 2 weeks ago and requested relocation of my service, since then I've lost count of how many chats I've had and calls I've made and still no service at my new address, I've never dealt with such an incompetent bunch of morons in my life
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Online Community Manager
Online Community Manager

Re: Relocation

Disappointing to hear that, Rob7190.


It's not something we'll be able to assist with here on our public forum as we don't have access to customer accounts.

 

A number of checks and validations need to occur to ensure that we can relocate your service successfully - this will take some time to complete. Depending on the type of service you have, we may also rely on our service partners, such as nbn™, to complete your connection prior to relocation.

Typically, metropolitan connections for:

  • Cable Fixed Phone / Broadband: Take approximately 5 business days
  • Direct Fixed Phone / Broadband (ADSL 2): Take approximately 10-16 business days
  • NBN Fixed Phone / Broadband / Wireless: Take approximately 10-21 days

What expected timeframe did our Relocations team provide you with?


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