Disappointing to hear that, Rob7190.
It's not something we'll be able to assist with here on our public forum as we don't have access to customer accounts.
A number of checks and validations need to occur to ensure that we can relocate your service successfully - this will take some time to complete. Depending on the type of service you have, we may also rely on our service partners, such as nbn™, to complete your connection prior to relocation.
Typically, metropolitan connections for:
What expected timeframe did our Relocations team provide you with?