I am going through nightmare of relocation with Optus
I had put relocation request 2 weeks before moving and day before moving I checked with Optus if everything was on track and I was told I just have to plug router and I should be good to go
Sounds good but it was beginning of my horror
On the day I moved I didn't had internet service I called Optus I was told it needs to be activated and a request is already placed it should be activated in 24 hrs
Next day I called to check status I was told there is no request guy who talked to me forgot to put request a fresh request is put up and should take 24 hrs it's been escalated
Day 3 I called to check status it is in process and will take 48 hrs
Day 5 I called to check status and now they told me service is not active it was put on old address
Bunch of idiots they don't know what are they doing
I am without internet and this is causing me trouble I have to travel 2 hrs each direction bcoz I can't work remotely
Now they say it would take another 10 days
I want to cancel my 2 year contract with Optus and move to another provider as they are unable to provide services despite putting up request 2 weeks in advance and daily follow-up
Can I complain about this to ombudsman
They messed up completely
Hi there @v_waiting, I'm sorry to hear you've had so much trouble with this relocation request. If you'd like to send me a PM with your full name, DOB and account number I can take a look into it for you.
I have sent you PM with my details... Please Lodge a complaint and provide me complaint reference no that i can give to ombudsman
Optus team is not able to handle simple relocation request i should not suffer for poor service.
Was hoping some one would go through what has happened and would give a call back with resolution.. but it seems you guys are not bothered at all...
After going through all this i am getting monthly bill.. with no internet service..
Could you please send me complaint no so that i can take it to ombudsman...
@v_waiting, we've taken a closer look and we've sent through our findings via PM. We'll continue chatting with you there.
I have replied to your query... I have already submitted required document on 25-Jan-2018 to MoveSolutionsDropbox@optus.com.au and OptusActivations@optus.com.au. but never heard back from you guys..
@v_waiting, I've replied back. We'll chat there.
Activation process forces to select plan
Could you fix this as matter of urgency
I was hopping everything would be easy after having so much of trouble
But it looks like still there is no end