Can Optus advise me how my services can be relocated. I contacted twice and was told that it can not be done because some action is pending with Optus staff. On telephone it is asking me to hold the line for 45 minutes which I can't afford.
Optus please advise.
Unfortunately when there's an issue involving a customer, Optus and the NBN it seems to often fall to the customer to do the heavy lifting and keep things progressing.
At this stage there's no further action you can take it seems. There is no online relocation option. You have to ring 1300 555 241 and request it and it seems you've already done that.
If Optus can't relocate you then you could perhaps request the service be stopped (without penalty)
I very much appreciate your follow up in relation to relocation of my NBN services. A technician came and installed the NBN modem at the new address.
I agree that when there's an issue involving a customer, Optus and the NBN, it seems to often fall to the customer to do the heavy lifting and keep things progressing. Heavy lifting is not a problem, as a customer every body would like to see Optus proactive in finding a reasonable solution to the issue in a transparent manner.
Any way thank you again for the feedback and keeping us updated.