Looks like our HFC supports 1000/50? Aussie Broadband says: $149/month with No Connection Fee
I've asked Optus to upgrade to the Ultrafast plan 6. My current speed is 100/20.
These are my current results:
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After all that the Optus technical section says that my area doesn't support 250/40 yet... and that the other support people who promised me it did weren't from Technical support... so they wouldn't know.
I can't even get an ETA for when my HFC is going to be upgraded.
P.S. It means that Aussie Broadband were also fudging when they quoted 1000/50. That's a mega fail by customer service of both organisations. It took weeks to drag this info out of them. Not happy.
"When you say you've 'asked' does that mean Optus have confirmed you are eligible and they can provide it?"
If you contact Optus to confirm eligibility and the agent claims you can get 250/40 aren't you entitled to believe them?
Finally after agreeing to upgrade to 250/40 technical support told me we can't get it because our HFC hasn't been upgraded yet.
Why didn't the numerous support people tell me this earlier? I've been inquiring about the upgrade for at least the last 6 months.
"How much is Optus wanting to charge?"
One agent said $75/mth
Another insisted there was no charge (I didn't believe that one).
We already have a $20-$30 speed pack so this probably means we would only be paying the difference of $45-55?
"Note that there is currently an NBN special on at the moment. You get a sizable discount if you are willing to upgrade to a higher speed band."
I would love to upgrade if it was possible.
"Superloop for example are doing 1000/50 for $120 atm."
That sounds like a great price? Wish I could get it?
Aussie broadband also claimed to offer 1000/50?
If the HFC in my area hasn't been upgraded yet how can they possibly deliver?
If the HFC in my area hasn't been upgraded yet how can any company possibly deliver faster speeds?
"Well that presupposes you believe what one Optus Sales Agent told you (as opposed to the other 5 that told you something else)."
It was Optus technical support that finally confirmed that the HFC hasn't been upgraded not sales.
Technical support are the one area in Optus you can trust. If they say the HFC hasn't been upgraded then sales people from multiple companies have been wrong. All other companies are trying to do is churn Optus customers?