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New Contributor
New Contributor

Random extra charges on bills

Suggest all Optus customers check their bills

I have just had a $60 charge added to my bill for '6 months free' and then found another $2.30 charge for non-direct debit fee when contract clearly states that if you pay by credit card this is not payable.

This is EXACTLY why I do not direct debit!!

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Online Community Manager
Online Community Manager

Re: Random extra charges on bills

Thank you for raising this, StillNotHappy.


If you haven't already please Message Us here or from your My Optus app under the Help menu so the Billing team can look into this.

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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