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Oshima
New Contributor
New Contributor

Question about modem returning

HI

My NBN plan was accidentally cancelled last month.

I am waiting for the email about returning the modem to the company but I haven't got it.

Do I need to send it to your company?

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petergdownload
Honoured Contributor
Honoured Contributor

Re: Question about modem returning

There may be a small NBN modem in your setup? That modem stays with the house (even if you move)
Generally the bigger Optus modem is yours to keep. You can use it with most other RSPs that have BYO modem.
Are you looking to reconnect your NBN?

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