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New Contributor Suis
New Contributor

Premier league buffering and interrupted streaming

For the past 3 days I have experienced buffering while attempting to watch Premier League on a desktop computer. The speeds are very high, so this is not the problem. It makes no difference the time of day when attempting to view, including very early morning. Any suggestions welcome. Thanks. 

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Online Community Manager
Online Community Manager

Re: Premier league buffering and interrupted streaming

Afternoon @Suis, I'd suggest logging an in-app case.

 

One our experts will be in touch within 4-8 hours.

 

Do you have the Optus Sport app on a mobile device? 

 

How to log an in-app case in the Optus Sport app 

  1. Open the Optus Sport application
  2. Tap on the expandable menu that appears on the top-left side of your screen
  3. Tap "Help & support"
  4. Tap Log a case

You can also view the progress of your case by tapping the view my case tab. 

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