Please get in touch

[Tor_Traeland]

Hello,

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Thank you for being my ISP and thank you for the streaming of Premier League over the last years. I really appreciate the service. Can I please have a review of my plan? I would like to keep the current speed and limits, but would be interested to learn if you can offer a lower price. I calculate based on my bundle breakdown and the general listed price of premier league streaming that I am paying $65 a month for the internet service. Given that services such as Kayo are available, and SBS are sending premier league every weekend now - can you reduce the total amount for my bundle?

Please write me back by email as I would like to maintain a record of correspondence. 

[Davelew · Accepted solution]

Hi

As this is a public forum I have removed your account number etc 

I am afraid this forum is not going to help you on the cost of your service. You will need to speak to Optus sales either by phone or live chat.

Dave

[Tor_Traeland]

Hi Dave. Thanks I guess. Posting here is a desperation move. Other channels don’t work. Chat is not available and there is no way to correspond in writing like email that lets customers conveniently keep records. OPTUS: Get back to me please! 

[Davelew]

Just tried online chat and got through straight away:

https://www.optus.com.au/notices/service-chat;

Dave

[Tor_Traeland]

Good for you buddy. Doesn’t work for me

[Ray_YC]

Hi there,

It's likely you'll need to try another browser, or use incognito mode as you may have software that blocks pop-ups, etc. to get Live Chat to work.

If you have a social media account, another option is to please send a PM to Optus on Facebook or a DM on Twitter with the details.  

We cannot assist with that enquiry here on the forum as we don't have visibility or access to customer accounts. 

If you are not in a contract, you would be able to move to a lower available plan.