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New Contributor
New Contributor

Planned maintenance

Notification when planned outage starts according to the sms I received. This did not happen. NBN is out
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Re: Planned maintenance

Hey @Gergle, just to clarify what you're saying, did you receive a notification that the nbn would be down for maintenance or did your nbn service go offline without receiving a notification? 

If your connection did go offline without receiving a notification that maintenance was occurring, I recommend running through the steps in our nbn troubleshooting guide

If you're continuing to experience any difficulties with your nbn connection, please send us a message via the My Optus App so that we can assist further.