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2019-01-11 08:06 PM
Is anyone else finding it hard to be put on the right broadband plan? 3 months and I am still not being charged correctly. Add to that being charged for services I didn’t agree to and or asked to stop.
Wish their offer of cancelling was available like mobile offers!
2019-01-12 07:54 PM
Did you sign up online or via a store?
If online or via phone > www.optus.com.au/complaints
If via store, please go back to the store with your contract and state they've loaded it incorrectly.
2019-01-14 08:20 PM
The answer is both, I ordered the service online which was correct and have the order details in my inbox, then a lengthy call later confirmed over the phone.
Until Jan I have been trying to pay Optus more money as the plan we ended up on was lower.
I have spent many hours on chat, many hours on hold, sent a complaint through the link you attached. I aalso spent over an hour on chat last Friday (date I posted) requesting a call back. Which was confirmed for Saturday. To date I have not received one. I now see why Optus has the highest rate of customer dissatisfaction.