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New Contributor MartinHowell
New Contributor

Re: Outgoing Port Blocking

Thank you for your reply Ray, yes i am asking if anything has been done about progressing a online/help support page for this issue.
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Online Community Manager
Online Community Manager

Re: Outgoing Port Blocking

You're welcome.


I've been advised it is in progress and will then need to be copy approved, etc. so it's still a few weeks away.

I've requested that it be given priority.


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Contributor Garth2079
Contributor

Re: Outgoing Port Blocking

Hi @Ray_YC ,

 

If you have any input regarding the help page, please ensure it has useful search tags so it can be found, and also that the article not only outlines what can be done, but the process to request it, ideally with an online form at the bottom of the help page (or a link to one) where a customer can include their user name or account ID, the port they would like unblocked, a reason (to ensure they know what they are doing) and a preferred contact method, should Optus need to contact them. That way, Optus can receive a structured request directly to the correct department, and the customer doesn't need to wait in a phone queue and battle with level 1 support. Just a thought on how to help all parties involved in the process.

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Online Community Manager
Online Community Manager

Re: Outgoing Port Blocking

That's great feedback, Garth!


For all help and support article suggestions, direct customer feedback is provided and the link to the relevant Yes Crowd thread is included.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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