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Outages

frstrated

Hi Optus, why it it that your tech support don’t know when the NBN is down?

Yesterday, I lost connection. I looked on your site at outages and it reported none, however the Telstra site did report an outage.

I rang tech support and they assured me there was no outage.

But then I found a card on my doorstep from NBN Co. telling me that they were inspecting the NBN and I should expect an outage.

It seems that everyone knows when your NBN is down except you.

Re: Outages

Yeldarb

That's unusual as I often see NBN outages listed when people enquire about disruptions to their services. Did you select outages and also select fixed services when looking at the page?

 

https://www.optus.com.au/about/network/service-status

 

 

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Re: Outages

frstrated

Yes, I selected Fixed Services.

Re: Outages

Yeldarb

Well that's disappointing given they often say the Network Status page is a guide only and calling support is a more accurate method to determine any issues.

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