2018-07-31 05:40 PM
Hi Optus, why it it that your tech support don’t know when the NBN is down?
Yesterday, I lost connection. I looked on your site at outages and it reported none, however the Telstra site did report an outage.
I rang tech support and they assured me there was no outage.
But then I found a card on my doorstep from NBN Co. telling me that they were inspecting the NBN and I should expect an outage.
It seems that everyone knows when your NBN is down except you.
2018-07-31 07:45 PM
That's unusual as I often see NBN outages listed when people enquire about disruptions to their services. Did you select outages and also select fixed services when looking at the page?
2018-08-01 10:47 AM
Well that's disappointing given they often say the Network Status page is a guide only and calling support is a more accurate method to determine any issues.