Has anybody experienced this? On a daily basis now our internet is dropping out. I'd thought it was issues with the NBN but have finally clicked that the 'internet' light on the NBN box is still lit, it's the optus router that has lost it. If I reset it, it usually recovers - but resetting it every day is getting ridiculous (especially since I have to re setup my stupid printer every time it happens). Yesterday even a reset didn't fix it - yet if I plugged into the NBN box directly, voila! Internet was fine. So it's a stuffed router.
Has anybody had this issue? And any luck getting Optus to address it without just telling me to reset the router and then pretending it's fine (till next day it drops again)...
If you contact us directly, we should be able to tell whether the issue is related to your modem.
When you contact us, the first thing we'll do is a run a remote diagnostic on the NBN hardware. Normally, this test will indicate if there's an issue with the NBN network or an issue related to your Optus supplied equipment.
We're also able to see just how many times your modem has lost connection with the Optus Network.