I suspect there's a broken link that isn't being automatically re-routed, and/or there's mis-configured BGP routes.
It's definitely not your modem or router causing this.
All sites work when I connect through a VPN.
Good to hear it has been fixed. I will check when I am home tonight (Hampton). So much for tech support yesterday that were more interested in trying to get sales by uplifting my plan and referring me onto premium support (for $90). Not impressed Optus.
Hi All, looks like we are up and running again with the internet. It was really great that we were able to log the fault and to have Optus take us seriously when enough of us got on board. Fingers crossed it’s only up from here. Special thanks to the moderators for their help!
Just got the solved text from Optus: Optus : Your service should be working now, please use as normal. However we want to monitor it longer to be sure it's all OK - we'll update if needed
@KC_Bayside, thanks for the update. Glad to hear it's back up and running.
Had you called up and asked for us to attach your account to the main trouble ticket that we'd raised?
That way your contact details are added to the outage notification distribution list for the PR.
I've also been impacted by the outage @KC_Bayside.
My NBN service in Hampton East seemed to have kicked itself back into gear last night.
I've checked the PR and we've left the following remark:
SMS SENT - Your service should be working now, please use as normal; however, we want to monitor it longer to be sure it's all OK - we'll update if needed.
It looks like they're keeping it open to monitor the issue further.