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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
New Contributor deltasigma
New Contributor

Re: Optus problem accessing websites

No, clearing the cache did not work.

 

I end up at a page with url: https://www.optus.com.au/customercentre/myaccount/notauthorised

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Moderator Tris
Moderator

Re: Optus problem accessing websites

Might need to raise a case then, could you please send me a PM with your full name, account/phone number and your DOB? Also, are you having any trouble with the My Optus App? It would be a good option whilst I'm getting this sorted out


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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New Contributor Wardy66
New Contributor

Re: Optus problem accessing websites

Really interesting to watch the PR Guys (sorry, Mods...) spin their way through this. Tough gig and I'm glad I don't have to do it. Optus, you self-evidently have serious issues materially providing the service you are contracted by your customers to provide. Yup we're having the same issues... Cable broadband worked for two days but now many sites cannot be accessed. Optus chat support staff know nothing. Let's cut the crap about that being 'service', they're basically robots following a flow chart. Here's an idea, spend some money actually fixing the problem, rather than spending it on PR trying to appease your customers; because we don't buy it. At least I don't. And hey, all the money we have to spend on data because you can't provide the service you're contracted to provide; how do we get that money back? Spin me an answer to that...

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Moderator Ev_
Moderator

Re: Optus problem accessing websites

Hey @Wardy66, if you can shoot through a private message with your account details - full name, DOB and account number, and any fault reference numbers, we can take a look into the service for you.

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Occasional Contributor Raramouse
Occasional Contributor

Re: Optus problem accessing websites

My speed test continually fails of late

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Moderator Shauna
Moderator

Re: Optus problem accessing websites

Hey @Raramouse - Hrmm... what type of issues are you experiencing? Slow speeds, dropouts or both? What type of connection do you have? 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Contributor Petersurf
Contributor

Re: Optus problem accessing websites

Hi, it’s me, the originator of the post.  Went away for a month and came home and got the same problem again.  Some websites work and some don’t. Internet speed is good when the websites work. Couldn’t be bothered contacting Optus again.  The phone help people just aren’t equipped to take the call.  I would like to know how long it will take the issue to be resolved.  Been a while now.

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Moderator Tris
Moderator

Re: Optus problem accessing websites

Could you confirm the most recent fault number you were provided @Petersurf? The original case appears to be closed


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor Wardy66
New Contributor

Re: Optus problem accessing websites

This ‘support’ network is a sham. I bit the bullet and swapped out the modem provided by Optus. Problem solved.

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New Contributor Mcossie
New Contributor

Re: Optus problem accessing websites

It is not just NBN but Cable too. 

Have NBN at work via OPTUS and Cable at home again with OPTUS.

Neither of them I can access my cloud based Accounting system (Quickbooks Online).'

Hard to run a business when I cannot invoice!!!!!

NO WORK FROM OPˇUS AFTER 12 HOURS OF OUTAGE !!!!!!
POOR FORM OPTUS!!!

 

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