I think this issue has been fixed at our place. It certainly appeared to be last night. I did however receive the following SMS earlier today
Optus: We've found some customers still experiencing issues, so we're continuing to investigate and work on it. We're sorry, and we'll update you soon
Hi @beeb, sorry to hear about your internet connection issue. Have you received any updates since posting? Yes, there is a fault reported in your area Cheltenham, VIC 3192 at the moment. You can always check the Network Status page to confirm. Our technicians are already aware of the fault and are working to fix this as soon as possible. Unfortunately, there is no ETA at the moment. Apologies for the inconvenience and we appreciate your patience.
Hi, no. No updates since posting.
I've been checking the Network Status page every few hours for 3+days and am frustrated and surprised by the lack of explanation and by the duration.
Sorry to hear that @beeb and others might still be experiencing issues. Everything looks fine at our little corner of Cheltenham, but I know how frustrating it is with the lack of information from Optus about the problem and the unknown resolution time.
In the meantime, I just got the following SMS from Optus.
Optus: Work is continuing this morning on the complex network issues impacting your services. Next update by PM. Ref: 1855xxxx.
Hi Beeb, the only advice I can give to you and to all. Log a fault with Optus and make sure you get a reference number. It is important to get a reference number. They will ask you for your mobile number if they are going to send updates. Making a comment in this section is not the same a logging a fault.
yes I reported and do have a reference number, but hadn't gotten any followup (until 3mins ago).
Even while others were reporting improvements and ticket closures, the Network Status page was showing an ongoing problem in my area, and indeed still is now.
Hey @Truso, not good to hear of the on-going problems with your service. There's definitely no reported issues in Sandringham so we would need to investigate your specific connection. Feel free to send me a private message with your account number, full name and DOB so I can review Tech Support's notes and escalate as required.