I don't see the point of having this wonderfully promoted service to advise of outages in my area when every time i ever use it it is not up to date. See this link - https://www.optus.com.au/about/network/service-status
The wonderful smiley face in the picture has obviously never had an outage.
i live in QLD postcode 4212, and no outages are on the site, so i ring tech support who advise an outage in my area has existed for over 2 hours.
Waste of my time and the tech support time to identify this.
Is there any reason why this service that is provided is never provided????????
@dsm99, how's things going now? Are you now up and running? It could depend on the length as well as the severity of the outage. The page should be updated as soon as we’ve created a problem report.
Is there any reason why this service that is provided is never provided?
In my experience, the Network status page is usually spot-on. How often do you check the site? You're saying that the page has never been a good indicator of your current service status?
The network is now fixed, however this is not the issue.
I only check the page when I have network issues. Having worked in the telco space, I am conversant with all the standard checks to confirm the outage is network related and not equipment related.
I only check the outage page when I have identified an outage exists. This is the second time in 2 months where an outage has occurred and both times no updates on outage page.
I can advise that tech support said the ticket was raised 2 hours before my call. The screen snapshot shows the time I checked, and the ticket number relating to the outage raised 2 hours prior that I was given by Tech support was 7433629.
Historically, over a long period I cannot recall when an outage I have identified in my area has appeared on this page.
Sorry @dsm99, it's not intentional. I try and reply as quickly as I can but when there's 50 + open threads that need a response plus PM's, I can fall a bit behind.
I'll try and address your enquiry to the best of my ability. I'm not if you're all that interested in the process/pathway an outage takes until it's broadcast on our Network status page but I'll give you a very brief run down.
I really can't explain why this hadn't in your case but it should have. The ticket reference you’d been given also doesn’t look right. Problem reports are eight digits long and begin with the number one.