Optus has been fined 6.4 Million Dollars for misleading (Lying) to cutomers about having to join the NBN or they will be cut off and not telling them they had 18 months to make the switch,
Its an up and down Business isn't it One day given Kudos for the fastest RSP and the next being fined 6.4 Million for virtually lying to customers.
Misleading and lying are two different things. One can be inadvertent and the other not. In this case (despite the poor form Optus has shown in this area with other big fines) I suspect Optus did make a genuine mistake and just sent out a generic email to a lot of customers that didn't apply to a subset of customers.
What I would like to know is why Optus felt it necessary to fight this in court and go so far as to have a ruling filed against them? That process probably cost more than the $6 million in fees and makes a mockery of the "cooperative" stance they say they took.