Re: Optus creates concierge NBN experience


I have had a similar and equally divestating experience in getting my NbN connected


When i did get finally get a call back for the complaints department 48 Business Hours = 12 days, when the question I asked got too difficult they simply stopped the conversation and I am none the wiser and none the Nbn despite having only 3 months to connect or they will cut my cable


Why is it soooo difficult to speak with someone (Preferable on shore) that actually takes the time to look into the situation and report back (not just scripe) as what can be done beside me only blindly taking a third day off with no result

Re: Optus creates concierge NBN experience


Thank you for raising this issue.
Disappointing to hear about your experience thus far however this is not something that we can assist with here on the forum as we don't have visibility of customer accounts.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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