2017-10-21 03:46 PM
I did finally get my problem resolved after untold hours on the phone and service chat . though it didn't get resolved by talking with Optus. It was resolved by a call to the communications industry ombudsman. It was only 2 days after I called them it was fixed and I got an apology from Optus . I doubt this means costomer service will inprove. I just know who to call if I have a problem now.