Hello, I am using Old Optus wifi modem.. but its performance is very poor and we are very disappointed at its unstable connection and weak signal. My house is just 200 m2, and in the farrest room we cannot watch Netflix stably and it plays/stops very frequently.
Can you provide new Optus Ultra WiFi Modem ? or with any cost ?
Its only available on new plans as stated here:
Q: If I’m an existing Fixed Broadband customer, can I upgrade to the new Optus Ultra WiFi modem?
A: Yes, you can. However, you must connect to one of the new Optus plans. Existing customers have the option to take this modem or keep their current Optus modem provided it is compatible with the service. Provided you remain connected to the new Optus broadband plan for 36 months, you will not be charged for the modem.