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New Contributor imightbedave
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Optus Routing from WA to NSW for gaming - packet loss

Hi, 

I have an Optus FTTN connection with good speeds. I was getting around 40 Mbps down and 19 Mbps up which I was pretty happy with. As a side note, Optus last week insisted a higher speed pack would likely fix my issues, which I knew it would not but went along as part of the troubleshooting merry-go-round you always have to jump on. I now get around 70/19 but no improvement. 

While my speed itself is fine, I am having some latency and packet loss issues, specifically in-game on Xbox Live (Modern Warfare). Enemies skipping across screen, game freezing and rubber-banding, etc. Packet loss hits 70% as the game loads and between 1-10% in game. 

I have tried various wired and wired options, direct to modem, via Orbi Router, new cables, power cycling all equipment etc - with no change to the result. I have tried with and without port forwarding, but require port forwarding to get an open NAT in Xbox Live and the game itself. Pinging my modem and router reveal no packet loss or ping issues. 

I've noticed the in-game options are showing my geographic location as Macquarie Park, NSW. This seems to be an Optus data centre of some kind. I am however in suburban Perth, WA. 

I had the opportunity to use the same game on my brother's console on the weekend. He lives in rural WA, on a farm, and has a struggling speed of around 6.8Mbps/0.88Mbps on copper ADSL. Significantly slower than my connection. However, he has no latency issues, and he is with Telstra. His geographic location in-game shows as Perth. 

I presume this means Optus are routing my data via NSW and this is causing the packet loss and latency problem that I experience in-game. 

Can anyone tell me why Optus do this, if they can fix it, and if not, will I be able to be released from my contract with them (12 months remaining) so that I can pursue another ISP? 

I did a tracert to 103.198.33.56 being the Australian dedicated server for Modern Warfare, and the result is below, if it assists. 

Tracing route to 103.198.33.56 over a maximum of 30 hops

1 7 ms 3 ms 6 ms 192.168.1.1
2 7 ms 3 ms 3 ms 192.168.0.1
3 11 ms 11 ms 16 ms 49.190.128.1
4 * * * Request timed out.
5 16 ms 16 ms 11 ms 124.19.61.130
6 9 ms 12 ms 9 ms Bundle-Ether14.wel-edge902.perth.telstra.net [139.130.214.85]
7 12 ms 19 ms 13 ms bundle-ether7.wel-core3.perth.telstra.net [203.50.6.190]
8 40 ms 42 ms 40 ms bundle-ether3.fli-core10.adelaide.telstra.net [203.50.6.232]
9 49 ms 51 ms 51 ms bundle-ether16.win-core10.melbourne.telstra.net [203.50.6.229]
10 59 ms 65 ms 62 ms bundle-ether12.ken-core10.sydney.telstra.net [203.50.11.122]
11 60 ms 64 ms 59 ms bundle-ether1.oxf-gw10.sydney.telstra.net [203.50.6.97]
12 60 ms 61 ms 58 ms bundle-ether1.sydo-core04.sydney.reach.com [203.50.13.94]
13 60 ms 60 ms 57 ms i-91.sydo10.telstraglobal.net [202.84.222.198]
14 64 ms 60 ms 65 ms unknown.telstraglobal.net [210.176.152.33]
15 210 ms 213 ms 215 ms 137.221.85.35
16 230 ms 210 ms 210 ms ge-0-0-5-br02-eqty2.as57976.net [137.221.65.120]
17 208 ms 208 ms 208 ms xe-0-0-0-0-br02-lgpy1.as57976.net [137.221.65.65]
18 214 ms 210 ms 205 ms et-0-0-67-pe01-lgpy1.as57976.net [137.221.84.71]
19 215 ms 211 ms 206 ms icn-lgpy1-ia-bons-02.as57976.net [137.221.66.99]
20 210 ms 207 ms 205 ms 117.52.161.214
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

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3 Replies
Online Community Manager
Online Community Manager

Re: Optus Routing from WA to NSW for gaming - packet loss

Hi there imightbedave,


I'm afraid there is not much at all that we can do here on our public customer forum with your findings.


You're really best off contacting our Technical Support/Networks team directly. 


Please let us know how you go.


_____________________________________________________
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New Contributor imightbedave
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Re: Optus Routing from WA to NSW for gaming - packet loss

Hi @Ray_YC ,

Thanks for replying. I've gone down that route already as well. I was told I'd get a call within 24 hours, and that was 25 hours ago and counting...

Ultimately was hoping someone here may have experienced a similar query and may have an answer as to why my in-game location is showing in Sydney when I'm in Perth. I'm almost certain that must be an indicator of poor routing of my data which is reflecting in the game issues I mentioned. Getting a straight answer from Optus support is near impossible. 

Thanks,

Dave

 

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Online Community Manager
Online Community Manager

Re: Optus Routing from WA to NSW for gaming - packet loss

Doesn't appear to be a unique issue:


Bad Routing


and 


Bad routing


If you still haven't received a call by this time tomorrow, let us know. 


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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