Optus NBN


Feb 19th I migrated to NBN which was the worst mistake I have ever made.

I had no internet or home phone until approximately 9/11th April.

Took Optus that long to fix things.

On 7th May  voicemail was enabled on my landline without my permission & I  could not receive or make calls.

I got Optus to remove it & I still cannot make or receive calls on my landline.

I reported the problem & now I have to wait they are looking into it.

At least I have internet.

So be into see how long Optus take this time to fix my landline.

I won’t hold my breath.

Your expected to pay your phone bill for a service your not getting.

I am so angry and fed up

Re: Optus NBN


This is all related to porting the number off the Telstra copper network to the Optus IP network.


I have tagged one of the YC guys who has been collating examples of this problem. @Ray_YC 

I'm a Yes-Crowd Contributor, not an Optus Employee, and I contribute on a voluntary basis. Did someone on Yes Crowd answer your question? Did they share a great tip Please remember to acknowledge their awesomeness by throwing a Kudo and or Accepted Solution their way.

Re: Optus NBN


Please let me know your fault reference number so I can take a look.

P.S. Thanks Jeneral__Pain.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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