cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
View your usage, get billing support and much more with the My Optus app, download it here
Highlighted
Honoured Contributor
Honoured Contributor

Re: Optus NBN speed is disgraceful

@SteveGee,

 

Just letting you know that forum etiquette is to reply to private messages with a private message. No hard fast rule though. 

 

Your speeds on FTTP suggest an underlying NBN issue (or faulty modem) which Optus would normally raise with NBNCo as only they can fix it. Being constantly bad is actually a good thing as it makes it very easy for a technician to try trace the root issue. Its when something only happens occassionally that it can take ages to try fix. 

 

I'll leave it up to you and Shauna to discus options from here.

 

Peter Gillespie

0 Kudos
Reply
Highlighted
Online Community Manager
Online Community Manager

Re: Optus NBN speed is disgraceful

Hi @SteveGee, I've replied back to that one. 

 

You're welcome to chat with us there! 

------------------------------------------------------------------------------------------------------------------
If you've found my answer helpful, please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Highlighted
Contributor
Contributor

Re: Optus NBN speed is disgraceful

problems being solved.

via Julie*moderated*

Customer Relations 

*moderated*

The Optus modem wifi seems to be the culprit by bypassing using an Edimax WAP

but it is still on 2.4 ghz.

last weeks congestion has eased even at night so I guess all the schoolies have headed back into the classroom and are using government networks.

once Dan lifted my system off the fault diagnosis Stable setting back to Standard the speeds on both my edimax was 48 mbps and the Optus Broadcom 38 increased 75% 

Which is what I paid for and signed up for.

Got $10 per month for six months off the bill as compensation.

Thank you Optus Dan, Julie Joel and Edgar. 

Steve Gregory
Highlighted
Occasional Contributor
Occasional Contributor

Waited 30 days for Black Modem got another WHITE MODEM

WTF OPTUS

Are you paying any attention to our problems or NOT

I want option OUT of tis two year grief package you have stitched me up with.

As for complaining to TIO what a waste of resource time that was.

 

to people signing up for two years

 

DO NOT

 

 

 

 

0 Kudos
Reply
Highlighted
Occasional Contributor
Occasional Contributor

Re: Optus NBN speed is disgraceful

No such thing as a free dinner

 

the $10 buy out was just that to buy me off

 

Julie I want to invoke OUT OF CONTRACT

 

Please respond.

 

or its VCAT

 

 

0 Kudos
Reply
Highlighted
RetiredModerator
RetiredModerator

Re: Waited 30 days for Black Modem got another WHITE MODEM

Hey @ZAZ - can appreciate your concerns here. Is this in relation to @SteveGee's posts above? Happy to take a look. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Highlighted
Contributor
Contributor

Re: Optus NBN speed is disgraceful

Spoiler
The resolution is to send me a black modem and charge me  $150.00 for it even though its non of my fault.
Steve Gregory
0 Kudos
Reply
Highlighted
RetiredModerator
RetiredModerator

Re: Optus NBN speed is disgraceful

Hi there @SteveGee. I've just replied to your PM about this.


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Highlighted
Contributor
Contributor

Re: Optus NBN speed is disgraceful

Thanks ALex one of the good guys

IMO 

I am thinkin scrub VOIP and use my own expertise and modem.

 Go it alone so as to speak.

 Find a good modem and set the parameters to match my crapped ou 50 yo copper wire 

According to my quals I can now make an Informed Opinion (its official)

That is NBN SUX

Steve Gregory

COT, Adv COT (RMIT), Dip Teach T&FE, Dip Elect,  B Ed  (Melb) , PGrDipVET, M Ed (IT) (Deakin).

 This is not a debate.

cheers

 

PS all the little elves runnin around here putting copper wire back in the ground funny about that lol 

Steve Gregory
0 Kudos
Reply
Highlighted
New Contributor
New Contributor

Re: Optus NBN speed is disgraceful

Simply put. 99% of customers get dropouts and slow speeds during peak periods. Mine is no different.

 

My internet is so slow I can't even login to a Facebook page 

 

Always between these hours:

 

Mon-Fri 6pm until 12am.

Sat-Sun 9am until 3am. 

 

Optus will give you the run around by telling you to "reset your modem" or try to convince you that you modem is faulty, but before that, you'll need to navigate your way through a plethora of "customer support" phone calls to the Philippines where Optus's outsourced call centre is located, after which you'll be connected to an "operator" who barley speaks a word of English and will ask you to repeat yourself 400 times. After that, the conclusion will always be the same... Optus skimps on Bandwidth which is why your internet is dead slow, they skimp on customer support which is why they outsource it to an impoverished 3rd world country, and they receive their customers with claims of fast NBN broadband when in reality you're receiving sub standard service without the appropriate infrastructure to support the service you were intentionally misled into signing up for.

 

Class action is a comin' peeps. 

 

Please post all your complaints and concerns. 

Top Contributors