Hey guys, we lost almost 3500 offshore support staff due to the restrictions brought on by COVID-19. Whilst we're in the process of training our new onshore recruits, it can take time.
We've listed the best was to get in touch here.
We recommend chatting with us via the My Optus App by clicking this link on your mobile device. Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible.
Sorry but the message service is no help at all. I sent a message and it was 2 days before they answered me. They asked my name and details then did not come back to me for another day. They then said I had to call and wait on line. Which I have done and I have either had to either wait on hold for 1 hour 35 mins and they hang up or the recorded message states that "your call will not be answered today" and then they hang up. I get they are busy at this time but so am I with working and school children at home all needing to use the internet. I pay for unlimited data they should transfer that unlimited data to my mobile until it is fixed. That way I have data to use, I don't have to keep trying to make contact so less people in the cue. They should be doing this to everyone who is down while they are sorting out the problem. This is day 6 with not internet. We have not phone or tv with out internet either as we can't even get free to air with out it where we live.