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jeffbexos
Occasional Contributor
Occasional Contributor

Optus NBN Upload Speed

Over the last couple of days I am having multiple issues with uploading files and sending emails with attachments. They keep timing out and aborting.

Running 'speed tests' shows that whilst download speed is OK at 53mbps the upload speed is only 0.05mbps.

Who do I call to get the problem addressed and rectified?

 

 

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Kartika
Moderator
Moderator

Re: Optus NBN Upload Speed

Hi @jeffbexos with regards to internet speed it depends on various factors. I would suggest to try some → basic troubleshooting first and see how you go. If the issue still continues then you are best to speak with our Technical Support team via the → messaging service to assist you further.


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AndS
Super Contributor
Super Contributor

Re: Optus NBN Upload Speed

@jeffbexosTry plugging directly into the modem via Ethernet if you are not already connected via Ethernet to see if the issue is with WIFI.

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jeffbexos
Occasional Contributor
Occasional Contributor

Re: Optus NBN Upload Speed

Resolved via message services; thanks

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