cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
Occasional Contributor Plonker
Occasional Contributor

Ongoing Issue with High Latency

Can someone from Optus please assist with the following issue. Since I've moved to the NBN on Optus, I've received high latency during peak hour usage - especially when connecting to servers based in Melbourne. In the early morning my ping is a stable 20ms, however during the afternoon and evening my baseline ping is around 80ms (with minor packet loss). I've provided some evidence of my issues below.

7-DAY PINGPLOTTER: Right-click Open Image in New Tab to see full details.

As you can see from the capture below, the two hosts in Melbourne (au.login.pathofexile.com and owa.unimelb.edu.au) have substantial latency issues during peak hours, whereas hosts in Sydney and New Zealand have only small amounts of jitter during the evening hours. As you can see I've only captured 5 days worth of data, but it demonstrates this issue is constant and ongoing on a regular basis.

 

2017-08-20 20_47_01-PingPlotter Pro.jpg


WinMTR COMPARISON:

Comparison of traceroute to au.login.pathofexile.com at two different times during the same day, at approximately 9AM and 9PM respectively. The 9AM capture shows a steady ping of around 20-25ms with no packet loss, the capture at 9PM average ping of 90ms with a small percentage of packet loss.

 

2017-08-08 09_02_46-WinMTR v0.92 64 bit by Appnor MSP - www.winmtr.net.jpg

 

2017-08-08 20_45_38-WinMTR v0.92 64 bit by Appnor MSP - www.winmtr.net.jpg

TRACERT COMPARISON:

Asked my friend (who lives in the sames suburb with a different ISP) to do a traceroute to the same host, to ensure the host was not the cause of the issue. As you can see from the results below, he managed a 19ms ping, whereas my connection resulted in a 73ms ping.

FRIEND'S CONNECTION (AUSSIE BROADBAND) @ 21:25PM 10/08

Tracing route to c4.52.01a8.ip4.static.sl-reverse.com [168.1.82.196] over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms NF10W.Home [192.168.20.1]
2 8 ms 8 ms 7 ms Loop2021532120.bng1.syd.aussiebb.net [202.153.212.1]
3 7 ms 15 ms 7 ms as36351.sydney.megaport.com [103.26.68.102]
4 20 ms 19 ms 19 ms ae0.bbr02.nd01.mel02.networklayer.com [50.97.19.65]
5 20 ms 20 ms 20 ms ae6.dar01.mel01.networklayer.com [50.97.19.77]
6 19 ms 19 ms 19 ms po1.fcr01a.mel01.networklayer.com [168.1.118.131]
7 19 ms 19 ms 19 ms c4.52.01a8.ip4.static.sl-reverse.com [168.1.82.196]

 

MY CONNECTION (OPTUS) @ 21:25PM 10/08

Tracing route to c4.52.01a8.ip4.static.sl-reverse.com [168.1.82.196] over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms www.routerlogin.com [192.168.0.1]
2 11 ms 12 ms 11 ms mas2-l101.bng.optusnet.com.au [1.43.0.1]
3 * * * Request timed out.
4 * * * Request timed out.
5 65 ms 68 ms 64 ms 59.154.18.166
6 69 ms 70 ms 73 ms Bundle-Ether11.lon-edge901.melbourne.telstra.net [139.130.105.1]
7 71 ms 74 ms 76 ms bundle-ether10.exi-core10.melbourne.telstra.net [203.50.11.109]
8 72 ms 72 ms 94 ms bundle-ether1.lon-edge902.melbourne.telstra.net [203.50.11.112]
9 70 ms 69 ms 69 ms sof1988260.lnk.telstra.net [139.130.21.186]
10 72 ms 70 ms 70 ms ae5.dar02.mel01.networklayer.com [50.97.19.75]
11 72 ms 72 ms 70 ms po2.fcr01a.mel01.networklayer.com [168.1.118.133]
12 71 ms 69 ms 73 ms c4.52.01a8.ip4.static.sl-reverse.com [168.1.82.196]

Apologies if this has been posted twice. Posted this yesterday, but it can only be view when I'm logged into my account. Not sure what's going on there?

 

Cheers.

0 Kudos
Reply
3 Replies
New Contributor cluu5457
New Contributor

Re: Ongoing Issue with High Latency

Hey I've been experiencing the same issue, did you ever get a reply? 

0 Kudos
Reply
Occasional Contributor Plonker
Occasional Contributor

Re: Ongoing Issue with High Latency

G'day @cluu5457,

 

The issue (network congestion) never got resolved with Optus. I got released from my contract and moved to another ISP.

 

There's more info in the following thread in regards to how my issue played out:

https://yescrowd.optus.com.au/t5/NBN/Gaming-unplayable-Optus-NBN/m-p/298165

  

Cheers.

Moderator Aman_B
Moderator

Re: Ongoing Issue with High Latency

Really sorry to hear that @cluu5457. May I please request you to contact our internet team Here from PC so that we can investigate the cause of slow speeds. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply