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2017-04-29 02:58 PM
My internet connection since morning has suddenly stopped working. I shutdown the modem, waited for a few minutes, but it's still not working. I checked the optus network status page to see if there is a network outage in my region and it says it's working.
I have the Sagecom NBN Optus Modem with the NBN connection inbuilt in the wall. The lights on the modem are as follows
Power: Green - Solid
DSL: No light
Fibre: Green - Solid
Internet: Green - Blinking
Phone: No light (Since I havent connected a phone to the modem)
WPS: No Light
WiFi: Green - Blinking
2017-04-29 06:39 PM
2017-05-10 08:42 AM
Sorry about the delayed response, we've been flat out lately! Have you since been able to resolve the issues with your NBN service? If you've spoken to our tech team on 131344 have you been provided any fault reference or PR numbers we can investigate for you? If you'd like us to take a closer look into the account please feel free to PM the account details here →http://yesopt.us/pmphil.
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