cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
Highlighted
Occasional Contributor infotran
Occasional Contributor

No telephone service after NBN connection.

Along with thousands of others  I have the " no phone line problem ". The installer did not discuss location of NBN modem so like others I have ended up with modem in daughters bedroom and non-operating phone in another location. It seems the miracles of modern technology can't resolve this  so it appears I have to pay someone to re-wire my phone connection. As a pensioner is there anyway Optus will assist me with this cost ??

0 Kudos
Reply
4 Replies
Crowd Champion Davelew
Crowd Champion

Re: No telephone service after NBN connection.

Hi

Your phone now has to be plugged into your modem not a wall telephone socket.

The easiest and cheapest option is to buy a cordless home phone, plug the base station into your modem and put the handset in a convenient position.   You will need to place the handset in the base station every week or so to charge it.

 

Dave


__________________________________________________________________________
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
Occasional Contributor infotran
Occasional Contributor

Re: No telephone service after NBN connection.

Thanks for your input. I shouldn't have to purchase equipment or pay a contractor ( Optus won't do anything ) to get a existing telephone service to work. It appears that Optus are only required to provide an NBN service to the premises. This effectively this means however and wherever it is easiest and cheapest to fulfill this requirement. If or not the customer is happy with the result really does not matter.

0 Kudos
Reply
Crowd Champion Davelew
Crowd Champion

Re: No telephone service after NBN connection.

Hi

I am afraid it is with all the providers, I think they presume everyone who still has a home phone will have a cordless phone.

I think the other problem is the NBN contractor will try to get away with installing the cables to the easiest spot for them.   When my NBN cable was installed I had to be quite firm with the technician where I wanted the cable and the route to take the cable.

 

Dave


__________________________________________________________________________
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
0 Kudos
Reply
Occasional Contributor infotran
Occasional Contributor

Re: No telephone service after NBN connection.

A signature to confirm that the customer has read the "Ask the Crowd" section should be requirement before any NBN installation is commenced .

Has my question been answered, no, Optus's answer is 'sort it out youself. She'll be right, maybe. 

    I hear that QANTAS is considering setting up a similar page to allow it's customers to answer technical questions about it's fleet of aircraft as their technicians are having trouble understanding the Indian experts.                                                                                                                                 

0 Kudos
Reply
Top Contributors