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New Contributor
New Contributor

No starter pack, no NBN info email sent, No answer to distance from our house to NBN node yet.

 
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Contributor
Contributor

Re: No starter pack, no NBN info email sent, No answer to distance from our house to NBN node yet.

I had this too, waiting for first bill shock, so perhaps normal.
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Online Community Manager
Online Community Manager

Re: No starter pack, no NBN info email sent, No answer to distance from our house to NBN node yet.

Hey guys. 

 
Just so I'm across this one - You've both recently signed up for an NBN service and you haven't heard anything from us since initially contacting us to place the order, or we’ve connected your services, but you haven’t received any other information since?

 

If the speeds promised on your plan don’t align with the maximum attainable speed available on your service (due to Network factors), you should receive an email/letter advising of the situation and any options that are available to you. 


I’d really suggest contacting us to ensure that we’ve got your correct contact details logged on our side. 

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