That does sound like a frustrating experience, Vinnomum12.
What suburb/postcode are you located in? Have you checked for any known outages? Enter your location and tick the Fixed outages box to have a look if that’s the issue.
I'm afraid we don't have access to customer accounts here on this public forum.
Postcode 2830, we went out on the 17/04. When i unplugged the power cord from my NBN box the blue optical fibre cord come out. this is why i have no internet. i need an NBN tech to visit restrip the wire and reinsert.
scheduling one has been the hard part @Ray_YC