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COVID-19 impact to Yes Crowd & Contact Centres info here
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No internet connection

Haven't been able to get internet access all day. Apparently there are no outages in my area, I have followed the trouble shooting steps on the Support page to no avail. What do I do next? The support page says to "contact us" but with Optus this isn't really possible as phone calls cycle through unending menus that never lead to a person or an answer.

 

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Moderator
Moderator

Re: No internet connection

Hi @Langers7

If you've run through all the troubleshooting then you would need to speak to us so we can check your connection. If calling isn't bringing you any success I'd suggest messaging us, or if you have a Facebook or Twitter send us a message on one of those platforms and our Social Media team will assist as best they can.

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Re: No internet connection

We have spent 2 days trying to get through no one wants to talk
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Re: No internet connection

Hello we have no internet why is no one answering
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Re: No internet connection

I have called messaged for 2 days, no help received.
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Re: No internet connection

  

Hey @Aflmadgirl, we all know how important an internet connection can be right now. 

Here are a few suggestions that might help. We've set up a page full of general information due to the COVID-19 impacts that has a whole lot of helpful tips and steps that might help you get back online. 

 
 

If you don't have any luck with these steps, I’d really suggest messaging us on Social Media, either Facebook or Twitter. They do have a point of escalation for the following urgent enquiries: 

· No Broadband connectivity (no access to the internet) 

· No Mobile connectivity (can't make or receive calls) 

If you mention that you were sent through by ChristianYC they'll be able to help you out. Please note, the team won’t be able to respond right away, but they’ll be with you as soon as they can. 

 
 

Alternatively, you can Message us via the My Optus app. You’ll just need to ensure that you select the relevant prompts: · 

· Mobile users 

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Re: No internet connection

We haven’t had internet connection for one day. I have tried several times and can’t get through to Optus by phone although the recording says this is a priority issue. So who is getting through by phone? I have tried several times to use the app for messaging and had several codes texted to me, but each time a get a message that it can’t connect. Also tried to connect with another phone. This is extremely frustrating! Telstra has hired an extra 1000 call centre staff to help customers - what is Optus doing?

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Online Community Manager
Online Community Manager

Re: No internet connection

Pretty sure we're doing the same, if not more than that. Anyway..


What kind of internet, veryfedup?

What troubleshooting have you done? Please try these broadband troubleshooting steps.

What suburb/postcode are you located in? Have you checked for any known outages? Enter your location and tick the Fixed outages box. 


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