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No internet but all devices working, call centre says no username applied

dsrammy

We relocated 2 weeks ago, everything was working then yesterday it just all went off despite all devices working as before

 

call centre said no username applied yesterday but today I called again and technician gave me new username and phone number but had to escalate reconnection

 

anyone else had this problem, how long before it was resolved? 

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Re: No internet but all devices working, call centre says no username applied

Hannah-L

Hi @dsrammy, if you still need help with this issue please send me a PM with your full name, DOB and account number.

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