Thanks for reaching out to us here. Just to let you know, as you have posted your address on a public platform, we have hidden the details on your post due to privacy reasons.
Have you had a chance to try the troubleshooting steps listed on our Home Internet troubleshooting support page?
If the issue persists, we recommend contacting our Technical Support team via the My Optus app for our teams to assist in conducting further tests and to organise for a technician visit if necessary.
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