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New Contributor Lmah
New Contributor

No internet. No ONLINE light and UPSTREAM flashing

Hi,

 

My home internet went down at around 9am today (7hrs ago) and hasn't come back since. I've tried turning on and off the modem and the router and tried resetting both but to no avail. On the router, the power, WAN, and Wi-Fi lights are steady, the internet is flashing, and the phone and DSL lights are off. On the modem, the power and DOWNSTREAM lights are steady and the UPSTREAM is flashing. The ONLINE light is off. The internet has gone off before but that has usually just been fixed by waiting a few minutes and turning it on and off. 

 

The modem is Arris AM8200B while the router is Sagemcom Gateway F@ST 3864AC NBN.

 

What should I do?

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6 Replies
Online Community Manager
Online Community Manager

Re: No internet. No ONLINE light and UPSTREAM flashing

@Lmah, how are things today?

 

Had we broadcast an outage notice on our Network status page?

 

If there's a wide outage, we will always update our customer via the page I've linked above.

 

If the issue is isolated to your address, you will need to speak with us on Live Chat

 

Let us know if you're still having trouble, happy to try and help. 

 

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New Contributor Lmah
New Contributor

Re: No internet. No ONLINE light and UPSTREAM flashing

Hi,

 

The internet returned at night. When I looked on the Network Status page there was no outage listed or reported in my area. However, when I called up, apparently there was an outage in our street since that morning. It has now been fixed. Thank you!

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Online Community Manager
Online Community Manager

Re: No internet. No ONLINE light and UPSTREAM flashing

Ah, right.

 

Well I'm glad to hear things have returned to normal.


If something does come up, you're welcome to reach out to us here 🙂 

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Contributor SteveGee
Contributor

Re: No internet. No ONLINE light and UPSTREAM flashing

Ditto

Last night

Today

Using bb dongle more and more 1 gb this month instead of zero.

so paying for home phone mobile nbn and 50 speed

getting grief three months now and counting, speed reduction every day.

 

Contract runs for 1.75 more years then I am GONE FOREVER OPTUS

you have lost a loyal customer of ten years.

Taking mobile, wifes mobile childrens mobiles and our internet

Going local Aussie BB where I can walk into the local shop and get CUSTOMER SERVICE

ADIOS

 

Steve Gregory
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Contributor SteveGee
Contributor

Re: No internet. No ONLINE light and UPSTREAM flashing

Please describe normal DAN

 

Steve here

 

SSDD

 

three month in same events every day

drop outs and speed reductions

yes using ethernet on the sole computer that can.

You guys are full of it Dan no offence

You have little idea how people are suffering.

And its getting worse not better.

Dont like critics well let me out of contract QED

 

you will never hear from me again.

 

Steve Gregory
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Contributor SteveGee
Contributor

Re: No internet. No ONLINE light and UPSTREAM flashing

ANother night of drop outs on the 3g dongle again, NBN stuffed.

Steve Gregory
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