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New Contributor Tanaya
New Contributor

No email with tracking number

I rang Wednesday about getting home phone and net put on and they man said it’s all gone through but I never received an email notification
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Online Community Manager
Online Community Manager

Re: No email with tracking number

Hi there Tanaya,

Just a heads up that we don't have visibility of customer accounts or orders here on our public forum.

Processing times typically take 2 days, however in times of high demand processing times can be extended. If this affects your order, Optus Sales will be in touch. 

If you don't hear anything or want to know what's going on, please contact Optus directly.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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