cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
bwise
New Contributor
New Contributor

No Wireless Internet and Phone after NBN outage

There was an NBN Outage today after service restoration PC has internet on Cat 6 cable but phone doesn't work and although wireless devices connect they have no Internet access. Any sugestions to resolve issue appreciated.

0 Kudos
Reply
4 Replies
Mkrtich
Valued Contributor
Valued Contributor

Re: No Wireless Internet and Phone after NBN outage

Hi - a factory reset may assist to get it going. Insert paperclip into Reset hole for 10 seconds with power on the modem. All custom settings fall back to Factory Default and will need to be re-entered if applicable. If that fails, you will need to contact Optus to report a fault.  

0 Kudos
Reply
YetAnotherAcc
Respected Contributor
Respected Contributor

Re: No Wireless Internet and Phone after NBN outage

If you have this modem then the fact that you have some internet but no phone could indicate that you are running through 4G backup. Are you?

0 Kudos
Reply
bwise
New Contributor
New Contributor

Re: No Wireless Internet and Phone after NBN outage

No 4G backup tried a different modem no problem. Went back to optus supplied modem and got all wireless devices to "forget" connection and reentered password. All OK.

0 Kudos
Reply
Mkrtich
Valued Contributor
Valued Contributor

Re: No Wireless Internet and Phone after NBN outage

Thanks for your feedback. Good to know for others who may have the same problem.

0 Kudos
Reply