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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

Merissa84
New Contributor
New Contributor

No NBN?

My NBN service has been working fine for the past couple of days since initial issues were rectified but thismorning I cannot connect.

 

The power and optical lights on the nbn box are solid green and the UNI-D 1 light is solid red. 

 

I have 're-booted' the modem several times with no changes.

 

Any suggestions?

Thank you!

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3 Replies
petergdownload
Honoured Contributor
Honoured Contributor

Re: No NBN?

Check if there's an outage in your area?

 

Regards

 

Peter Gillespie

Merissa84
New Contributor
New Contributor

Re: No NBN?

Thanks Peter, there are no outages reported in my area.

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Kartika
Moderator
Moderator

Re: No NBN?

Hi @Merissa84, really sorry for the delay in response and your NBN connection issue. How is the connection now? As you have confirmed there is no outage have you raised this with Tech Support since posting? If you still need a hand then speak to them on 131344 (open 24x7) to investigate further.


Kartika__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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