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2019-06-03 12:01 PM
2019-06-03 12:02 PM
2019-06-03 12:11 PM
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2019-06-03 01:35 PM
I take it it is a residential plan? These are not guaranteed services with specified remedy periods or compensation. You need to purchase a more expensive business plan (with a TLA) for that.
In this instance if your plan is $100 a month then we're talking $6. Optus might recredit that on asking so woth a look into Facebook.