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nick_paz
New Contributor
New Contributor

No Internet connection and My Optus App not working

How am I supposed to get Internet working when nobody answers the phones at Optus (been on hold for over an hour 3 days in a row) and the My Optus App says I am not eligible for the service (So I can't even send them a message)?

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Ray_YC
Online Community Manager
Online Community Manager

Re: No Internet connection and My Optus App not working

Hey Nick_Paz,

What type of internet do you have?

Please let us know what troubleshooting have you done? Please try these broadband troubleshooting steps.

What suburb/postcode are you located in? Have you checked for any known outages? Enter your location and tick the Fixed outages box to have a look if that’s the issue.

If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance, mentioning you're unable to use the My Optus app.

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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