Solved! Solved: Go to Solution.
Any luck this morning @Jnkinsella?
It's not necessarily a case of us physically disconnecting the old service before you can use the new service. It's the transfer and provisioning of the Optus username against the new service that we're waiting on.
This should happen as soon as we receive a completion notice from NBNco. If the installation was completed on Friday, it's possible that there's been a delay. I'd suggest messaging our activation department. You'll need to select, Personal → Home Phone, Broadband & NBN →Track my order.
It's quite tricky for us to know here Jnkinsella as we have no direct visibility of what exactly is going on.
Hopefully you got that call back and things are sorted out now?
You don't need Optus to watch the Premier League @Jnkinsella.
You can just pay the $15 a month subscription and watch it via any RSP.
Hopefully though the issues will be sorted now though.
Hmm yeah that does sound rather frustrating overall, at least you finally got some clarity about the situation. Thanks for providing your update.
If there are any further issues let us know.