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JulieTan
New Contributor
New Contributor

New NBN connection- Phone line not working

Our Internet connection was switched over to the NBN recently. Yesterday we noticed that when someone calls our VOIP line it tells them that the number is disconnected. Strangely it seems that only Optus numbers can call the line.
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YetAnotherAcc
Respected Contributor
Respected Contributor

Re: New NBN connection- Phone line not working

It appears that the phone line has not been set up correctly. You will have to contact Optus directly to get that sorted.

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Sarah_YC
Moderator
Moderator

Re: New NBN connection- Phone line not working

Hi @JulieTan,

Thanks for raising this with us.

We're sorry to hear you're experiencing issues with your landline service after migrating to NBN.

Since we don't have access to customer accounts, we're unable to assist here on this public forum, apologies.

We recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

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