cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
View your usage, get billing support and much more with the My Optus app, download it here
Highlighted
New Contributor
New Contributor

Need to have call waiting removed

My 91yo mother was changed over on her land line and for some reason call waiting was added.  I contacted Optus and was advised it would be removed and nothing has happened this was some time ago.  Does anyone have any suggestions? Thanks you in advance Jenny

0 Kudos
Reply
1 Reply
Highlighted
Online Community Manager
Online Community Manager

Re: Need to have call waiting removed

Hi there Jenny,


From our Manage Call Waiting help and support page


Call Waiting is automatically added to your service when its connected. If you’d like to re-add or remove it altogether, contact us

On a Fixed Line Phone, you can disable call waiting on a per call basis by dialling #87 before the entering the phone number on your call. 


Not sure why it wasn't removed originally. Do you have access to your mother's account when you contact Optus? I'm afraid we're unable to do it here on our public forum.


Some other contact methods to try:

If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please Message Us here or from your My Optus app under the Help menu.  


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply